A payment can be refunded to the payer by clicking Refund Payment at the bottom of the Payment Details page of the payment you wish to refund. To get to the Payment Details page, from the Main Menu, select Manage Payers and Payments, enter search criteria for payer or payment on General Search tab, and select the payment confirmation link from the results below. Additionally, you can select the payer's user ID from the search results to view the Payer Profile page and select the payment you wish to refund from there.
Please note that e-check payments cannot be refunded until ten days after they have been processed to avoid the possibility of refunding a payment that is in the process of being returned. Debit card payments cannot be refunded to the debit card used in the transaction.
Administrative users must have the Refund Payment permission assigned to their role in order to be able to refund payments.