The Payment Summary Report lets you generate customizable reports with summary detail. The Payment Summary Report screen lets you customize the information you want included in the report. Make the appropriate selections and click Create Summary Report at the bottom of the screen.
DATE RANGE
You are required to enter a date range or month for your report. Make sure to follow the date formatting instructions on screen.
FILTER CRITERIA
Below are the criteria you may select to filter for this report. Only the Payment Status criteria is required.
Payment Channel: Make a selection from the drop-down list if you wish to include only payments initiated on a specific channel (WEB, IVR, CSR)
Payment Method: Make a selection from the drop-down list if you wish to include only payments made by echeck or credit card. Please note that signature-based debit card payments are included in the credit card criteria.
Payment / Convenience Fee: If you charge convenience fees as separate transactions, you can filter this report for only payments or only convenience fees
Payment Status: Listed below are some of the types of reports you can generate,
To generate a report of all processed payments, excluding payments that have been partially or completely refunded, choose Sent and select Debit under the Transaction Type filter.
To generate a report of all processed payments, including payments that have been partially or completely refunded, choose Sent.
To generate a report of all payments that have been partially or completely refunded choose Sent and select Credit under the Transaction Type filter.
To generate a report of echeck payments that have been returned by the receiving bank select Returned.
To generate a report of all payments that have been cancelled by the payer or on behalf of the payer prior to processing, select Cancelled.
To generate a report of all refunds that have been processed select Refunded.
To generate a report of single payments scheduled to be processed in the future, select Pending.
To generate a report of declined credit card payments, select Declined and make a selection in the Decline Type field.
The Decline Types include
ALL: Includes all declined payments including those declined for card, AVS, and CVD
Card: The merchant processor declined the payment for various reasons including bad card number, invalid expiration date, insufficient funds, etc. AVS: The payment was declined because the AVS response code from the merchant processor did not pass the rules defined during setup CVD: The payment was declined because the CVD response code from the merchant processor did not pass the rules defined during setup AVS or CVD: The payment was declined because the AVS or CVD response code from the merchant processor did not pass the rules defined during setup The Payment Summary Report screen displays the results of the report you have generated. This screen allows you to view, print or download the report you generated.
Once you are complete, click Back to return to the Customize Report screen or click Main Menu at the top of the screen to return to the Main Menu. To print this page, use your browser's print functionality. In most browsers, the print option is located on the File menu. To download the report, select the Download Report link at the bottom of the screen. The report is downloaded as a comma-separated value (CSV) file.